Thread:SuccouringArmand/@comment-24244786-20140226182219/@comment-24012291-20140227003224

Collaboration cases is when two users create a case together. You don't have to be an admin just to write a collab case. You're right, grammar is practically integral to the case itself. If you want to write a collab case, notify the user you want to collaborate with and if they say yes, you both write a case together. If they decline, you will have to find a new user.